Privacy Policy
Last updated: December 2024
1. Introduction
CareCompare ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
We comply with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable data protection laws.
2. Information We Collect
We collect information that you provide directly to us, including:
- Personal information (name, email address, phone number)
- Child's information (name, age, diagnosis details, support level)
- Household and financial information for insurance purposes
- Medical history and existing insurance coverage
- Communications you have with us
3. How We Use Your Information
We use the information we collect to:
- Connect you with MAS-licensed financial advisers
- Facilitate introductions to licensed advisers who can assist with applications
- Provide customer support and respond to enquiries
- Send relevant updates about insurance options
- Improve our services and user experience
- Comply with legal obligations
4. Information Sharing
We share your information only with:
- Insurance providers you choose to apply with (with your consent)
- MAS-licensed financial advisers we connect you with
- Service providers who help us operate our platform
- Regulatory authorities when required by law
We never sell your personal data to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. If you request deletion of your data, we will comply within 30 days, except where retention is required for legal or regulatory purposes.
7. Your Rights
Under the PDPA, you have the right to:
- Access your personal data held by us
- Correct any inaccurate or incomplete data
- Withdraw consent for data processing
- Request deletion of your data
- Request a copy of your data in a portable format
8. Cookies
We use cookies and similar technologies to improve your experience on our website. You can manage cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.
9. Children's Privacy
Our services are designed for parents and guardians seeking insurance for their children. We collect children's information only with parental consent and use it solely for insurance matching purposes.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: privacy@carecompare.sg
Address: Singapore